Whilst we hope your tenancy will be trouble-free, situations that require urgent attention may arise. Emergency items generally could cause injury to the renter or damage to the property and may include these items listed. Emergency maintenance must be reported immediately. All emergencies must be phoned to the office as soon as possible and then formalised online or in writing. Suppose you have endeavoured to contact our office unsuccessfully for the required approval. In that case, it is requested that in such an emergency, you refer to the front page of your lease and get the nominated repairers listed.

-> Water pipes have broken or burst -> Blocked or broken toilet (if a second toilet is not available) -> A severe roof leak or gas leak -> Dangerous electrical fault, difficult power point, loose live wire etc.; -> Flooding, rainwater inundation inside the property, or severe flood damage -> Severe storm, fire or impact damage (i.e. impact by a motor vehicle) -> Failure or breakdown of the gas, electricity or water supply to the premises -> Loss or corruption of an essential service or appliance providing for water or cooking facilities on the premises -> Hot water service failure on the weekend or long weekend (this would not be considered an after-hours emergency if this occurs on a weeknight) -> Faults or damage that makes premises unsafe or insecure -> Defects likely to injure a person, cause damage or extreme inconvenience