HOW DO I REPORT MAINTENANCE?

Use our Talk to Tapi above

When logging maintenance, please give as best description of the issue, make and model (if an appliance, air conditioner etc.) and attach a photo if possible.
The quickest way to have repairs attended to is by allowing access for the tradespeople. You can do so by giving authority to use the agency's keys to enable the required Tradesperson to access the property. Please advise us of your instructions regarding arranging access so that we can process your request quickly and our tradespeople can schedule your job.
Please note that if you make a time to meet at the property with a tradesperson and don't show up, you will be given the invoice for the call-out fee - Remember your manners.

BEFORE YOU DO A REQUEST!

Important Notice:

While we strive to ensure your tenancy is trouble-free, we understand that urgent situations requiring immediate attention can occur. Emergencies are generally issues that pose a risk of injury to the tenant or significant damage to the property.

Emergency maintenance must be reported immediately. Please call our office as soon as possible to notify us, and follow up with an online or written report to formalize the request.

If you are unable to reach our office, we kindly ask that you refer to the front page of your lease agreement and contact the nominated repairers listed there in the case of an emergency.

Go to our 'Local Trades List'

EMERGENCY REPAIRS

Is it an emergency?

-> Water pipes have broken or burst-> Blocked or broken toilet (if a second toilet is not available)-> A severe roof leak or gas leak-> Dangerous electrical fault, difficult power point, loose live wire etc.;-> Flooding, rainwater inundation inside the property, or severe flood damage-> Severe storm, fire or impact damage (i.e. impact by a motor vehicle)-> Failure or breakdown of the gas, electricity or water supply to the premises-> Loss or corruption of an essential service or appliance providing for water or cooking facilities on the premises-> Hot water service failure on the weekend or long weekend (this would not be considered an after-hours emergency if this occurs on a weeknight)-> Faults or damage that makes premises unsafe or insecure-> Defects likely to injure a person, cause damage or extreme inconvenience